Position:   Service Advisor

Department: Service

Reports to: Service Manager

Position Summary: The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers. Meet and greet customers with a friendly attitude and offer knowledge and reassurance to our customers. Provide a thorough walk around of the customer’s vehicle to analyze what is needed at time of appointment or for future service.

Essential Duties & Responsibilities:

• Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
• Maintain the prescribed standard for “hours per customer repair order written”
• Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon.
• Communicate with customer to determine the nature of their mechanical problem(s).
• Obtain accurate customer and vehicle data.
• Test-drive vehicle as necessary.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications.
• Lift the hood of every vehicle and look underneath for potential additional repair needs.
• If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.
• Notify dispatcher of incoming work.
• Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval.
• Establish each customer’s method of payment. Obtain approval of credit, if necessary.
• Obtain customer’s signature on repair order; provide customer with a copy.
• Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised.  Record changes on repair order in the approved manner.
• Handle telephone inquiries regarding work in process and appointments.
• Compare final invoice with original repair order.
• Analyze quality control report to ensure that work is completed as requested to reduce comebacks.
• Deliver vehicle to customer and answer any questions.
• Maintain follow up program on additional items found in need of repair.
• Attend meetings as scheduled.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Ensure that work areas and customer waiting areas are kept clean.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.  The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and distance vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts and outside weather conditions.  The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock, and vibration.  The noise level in the work environment is usually moderate.

About Us:

For over 100 years, McClinton Auto Group has called the Mid-Ohio Valley home. Now in our fourth generation of family ownership, we are growing and looking for candidates to help our top-rated Service Department. We are proud of the history of success since our founding in 1915 and of the people who make this company a successful organization. It is our continuing intent to provide our employees and customers with a cordial atmosphere in which to work, shop and obtain expert service. We have a fun and laid-back environment. Our goal is to make your experience challenging, enjoyable, and rewarding.

We want you to come grow with us!

Job Type: Full-time

Previous Experience Preferred.

We are an equal opportunity employer and prohibit discrimination/harassment about race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits

Employee Referral Program

Vehicle Purchase Off the Curb Referral Program

Uniforms

Lunch On Us (Special Occasions and Thank you)

Annual Car Show

Annual Christmas Dinner

Roger Brown Body Shop Scholarship

Personal Identity Theft Protection Plan (for you and your household)

Proficiency Bonus Program (Technicians)

Bonus Program (Service Advisors)

Bonus Programs (Sales)

Alt Schedule (Salesman Benefit)

On-site and Off-site Training

Mitsubishi Employee Discount (AT&T)

Anniversary Benefit

After sixty (60) days of employment:

• $10,000 life insurance policy as no cost to the employee.
• Automatic Paycheck Deposit
• Benefits offered through payroll deduction
• Health Insurance Options

  • Bronze OR Silver Plan – Silver Plan includes Account (HRA) funded yearly by the owner. ($750)

  • American Fidelity Insurance options available, including Disability, Cancer, Accident, Life, and Flex paid via payroll deduction.

• Paid Bi-Weekly
• Paid Holidays
  • Christmas
  • New Year's Day
  • Thanksgiving
  • Memorial Day
  • Labor Day
  • Independence Day

After ninety (90) days of employment (starting January 2022):

• Prorated sick/personal days

After one year of employment:

• One Week Paid Vacation
• 5 sick/personal days
• Retirement plans available
• 401K - Owner Match 2%